Customer Support

UCapIt is a brand of Intelligent Dispensing Solutions (IDS). IDS is the largest manufacturer of web-deployed automated vending devices in the world and IDS is committed to superior customer support and service. IDS has a robust network of partner service entities to perform on-site repair and routine maintenance services. All of IDS’ automated vending machines, including UCapIt, are manufactured in the U.S.A. (May include U.S. and imported components).

A 24-month Parts Warranty is provided by IDS’ manufacturing division, Fawn Manufacturing. All customers (both domestic and international) receive lifetime phone technical support from Vendnet USA, IDS’ parts and services division. In addition, IDS offers unlimited online training for web service management.

A Dedication to Customer Care

In addition to providing cutting-edge products for a full spectrum of businesses, we are dedicated to sticking with our clients through every step they take. With offices all over the United States, our customers can always enjoy access to our helpful staff for installation, maintenance, product replenishment, and everything in between. Whether you just obtained a retail vending machine or an office vending machine from us, we will always be at the ready to assist you with any product issues. When we promise end-to-end product fulfillment, we mean it. From the moment your vending idea enters your brain, to the minute your industry-leading device needs an upgrade, we will be here to offer a helping hand.